Terms of Service
Last updated: 5 October 2026
Operator, scope and agreement
Meraki Softworks Ltd, company number 14223666, registered in England and Wales. Our registered office is Flat 518, 101 Blackwall Way, London, England, E14 9QX. Email: contact@merakisoftworks.com.
These Terms apply to the Meraki Softworks website and its product information pages. Please read them before using the site. Separate ClearDebt Terms and To.Go Terms apply to those apps. A software-development project requires a separate agreement setting out its scope, fees, deliverables and other contractual terms; website descriptions are not a binding project quotation.
Permitted use and intellectual property
You may browse the site, link to it, and make reasonable personal or internal business copies for evaluating our services. Our branding, design and other materials belong to us or their licensors. Other uses require the rights holder's permission unless permitted by law. Third-party materials and licence notices remain subject to their own terms; see Image and Font Licences.
Acceptable use
- Do not use the site for unlawful, fraudulent or infringing purposes, or misrepresent an affiliation with us.
- Do not try to gain unauthorised access, introduce malicious code, evade security controls or disrupt the website.
- Do not extract or republish material in a way that infringes rights or unreasonably burdens the service. This does not restrict a use protected by law, including applicable statutory software exceptions.
Enquiries, third-party links and availability
Please send only information you are authorised to share. Our Privacy Policy explains enquiries and website requests; using the site does not give blanket privacy consent. Links to app stores, client sites and other services are provided for convenience. They have their own terms and policies, and we do not control their content or availability.
We use reasonable care in maintaining the website, but it may be unavailable during maintenance or due to technical problems. Information may change or need correction. General website information does not replace professional advice or a specific agreement with us. This paragraph is subject to your mandatory rights below.
Your legal rights
Nothing in these Terms excludes or restricts your mandatory consumer rights, privacy rights, or a liability that cannot lawfully be excluded or limited. This includes liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, and any other non-excludable liability, including for intentional misconduct or gross negligence where applicable.
Where applicable law requires digital content or services to match their description, be of satisfactory quality, be fit for a purpose made known to us, or be supplied with reasonable care and skill, those requirements and statutory remedies still apply. Consumers in Australia retain the guarantees and remedies under the Australian Consumer Law. A store policy or an “as is” statement does not replace these rights.
Responsibility for loss
Subject to the rights and exceptions above, we are responsible for loss or damage that is a reasonably foreseeable result of our breach of these Terms or failure to use reasonable care and skill. We do not exclude responsibility for all data loss or for every problem involving a provider we use. For personal consumer use, we do not accept liability for business losses such as lost business profits or opportunities. For business use only, we exclude indirect or consequential losses to the extent lawful. No exclusion applies where the law prohibits it.
Changes and access restrictions
We may update the site or these Terms for legal, security, technical or operational reasons. Changes apply prospectively from publication and do not retrospectively remove an accrued right or alter an existing project or app contract. We will give any further notice or obtain agreement required by law.
We may reasonably restrict access to address unlawful use or a security risk. Where practicable and lawful, we will explain a restriction and allow you to raise an error with us.
Law and disputes
The laws of England and Wales govern these Terms. If you are a consumer, this choice does not deprive you of mandatory protections under the laws of your country of habitual residence, and you can bring claims in any courts available to you under applicable consumer law. For business users, the courts of England and Wales have exclusive jurisdiction. Nothing requires compulsory arbitration or waives a right to complain to a regulator.
Contact contact@merakisoftworks.com if something goes wrong so we can try to resolve it. This is an invitation to resolve a concern, not a precondition to a court claim, statutory remedy or regulatory complaint.
Other provisions and notices
If a provision is unenforceable, the remaining provisions continue where lawful; the invalid provision will not be used to defeat a mandatory right. A delay in enforcing a right is not itself a waiver. See our Privacy Policy, Cookie Policy, Refund Policy, and Legal Notice.