Refund Policy
Last updated: 5 October 2026
How purchases work
ClearDebt and To.Go currently offer paid features only through Apple App Store or Google Play billing. Meraki Softworks does not operate a direct checkout for these products, so we do not receive or store your full payment-card details.
Requesting a refund
- Apple purchases: request a refund through Apple's report a problem service or contact Apple Support. Apple handles requests made through its service and returns approved funds through the original payment method, subject to the applicable store terms and your legal rights.
- Google Play purchases: use Google Play's refund request flow. Google applies its current regional refund rules and processes approved refunds.
Subscriptions
Cancelling a subscription prevents future renewal but is not automatically a refund. Uninstalling an app does not cancel a subscription. Manage or cancel through Apple subscriptions or Google Play subscriptions and keep your receipt or order number for support.
Your legal rights
Nothing in this policy limits mandatory consumer rights, remedies for defective or unavailable digital content, or rights that apply in your country. You can contact us directly about a purchase issue or a statutory remedy without waiting for a store referral. Email contact@merakisoftworks.com with the product, platform, order number if available, and a description of the problem. Do not send payment-card numbers.
Where a cooling-off right applies, immediate digital supply removes it only if the conditions required by law, including express consent and acknowledgement where required, are met. This policy does not itself waive that right. Store refund policies do not replace any mandatory remedy against the responsible supplier.