Terms & Conditions
Last updated: 5 October 2026
Operator, scope and eligibility
Meraki Softworks Ltd, company number 14223666, registered in England and Wales. Our registered office is Flat 518, 101 Blackwall Way, London, England, E14 9QX. Email: contact@merakisoftworks.com.
These Terms govern To.Go and its associated online features. Please read them before using the app or buying paid access. App-store purchase terms also apply to transactions with the store. You must be at least 18 and legally able to enter a contract to use our app and online/AI services. Do not create an account for a child or submit a child's information to an AI feature. Your mandatory rights below always apply.
Place information, travel and AI
To.Go helps you save places, organise collections, discover suggestions and plan trips. Imported information, opening hours, addresses, maps, travel times, photos and AI-generated answers may be incomplete, wrong or out of date. Verify bookings, accessibility, venue rules, entry requirements and safety information with authoritative sources before travelling.
AI suggestions are automated and are not professional travel, navigation, emergency, safety or legal advice. A saved place or itinerary is not a reservation or a guarantee that a venue is available or safe. Observe local laws and property rights, and do not operate the app while driving or in another unsafe situation.
Licence, accounts and acceptable use
We grant you a limited, non-exclusive licence to use the app on devices you own or control for its intended personal use, subject to these Terms, applicable law and the relevant store's permitted usage rules. You remain responsible for securing your device and credentials. Let us know if you suspect unauthorised account access.
- Use the app lawfully. Do not upload content you have no right to use or disclose, or use another person's identity without authority.
- Do not disrupt the service, bypass access or usage controls, introduce malicious code, or obtain another user's private data.
- Do not copy, resell or reverse engineer protected software except where the law permits that activity. Third-party and open-source licences retain their own permissions; see licence information.
Your content and online processing
You retain your rights in records, photos, notes and other content you supply. You authorise us and our service providers to host, copy, process and display that content only to deliver the features you use, provide support, secure the service and meet legal duties. This permission does not transfer ownership to us or grant an unrestricted right to sell your private content.
Local records, cloud backup and AI processing are different features. Signing in as a Pro user can automatically enable cloud backup. AI/import requests can send the selected content and relevant context to our online providers even apart from ordinary backup. Read the Privacy Policy before using them. Accepting these Terms is not consent to every optional data use.
Sharing, public content and reports
If you invite collaborators or publish/share a collection, its selected content may be visible to recipients, members or the public, and its title, description or image can appear in messaging previews. Share only information and media you are entitled to disclose. Recipients may keep or forward copies even after a link is revoked.
Report unlawful content, copyright infringement or a privacy disclosure to contact@merakisoftworks.com, including the affected link, the reason and enough information for us to investigate. We may restrict specific content or sharing to address a substantiated report, a legal obligation or a safety/security risk. Where lawful and practicable, we will explain the action and how to challenge a mistake. This contact route does not replace any statutory reporting or appeal process.
Paid features, trials and renewal
The price, billing interval, trial terms and paid features for your purchase are set out in the applicable store offer. AI and other online features can have usage or rate limits; a Pro subscription does not by itself mean unlimited AI requests. A free download does not mean every feature is free. Some features depend on a supported device, an internet connection, provider availability or an active entitlement.
If you select an auto-renewing subscription, it renews on the displayed billing cycle unless cancelled under the store's rules. A trial can convert to a paid subscription on the terms shown at purchase. Manage or cancel through Apple subscriptions or Google Play subscriptions. Uninstalling, signing out or deleting your account does not cancel a store subscription. Cancellation generally stops a future renewal; access and refunds follow the offer and applicable law.
See our Refund Policy. Where a cooling-off right applies, it is lost for immediate digital supply only if the conditions required by law, including express consent and acknowledgement where required, are met. These Terms alone do not waive it. Contact us if a store directs you to the developer or a paid feature is defective or unavailable.
Maintenance, changes and suspension
We may make reasonable changes for legal, security, compatibility or technical reasons. We will provide the notice required by law for a material change affecting an existing paid service. We will not use this clause to retrospectively remove paid entitlements or statutory remedies. Where a change materially reduces what you bought and applicable law gives a cancellation or refund right, that right remains available.
We may proportionately suspend access for a serious breach, unlawful activity or a security risk. Where practicable and lawful, we will explain why and give a reasonable opportunity to correct a remediable breach or challenge an error. Urgent protection or a legal requirement may require immediate action. If we withdraw a paid service, applicable notice, refund and other consumer obligations still apply.
Stopping use and deletion
You can stop using the app at any time. Keep appropriate copies of records you need before clearing local data. Uninstalling or disabling sync does not itself erase cloud records, provider records or device backups. In-app data wiping and sign-out do not themselves delete the authentication account; email contact@merakisoftworks.com to request full account deletion. The Privacy Policy explains retention, verification and deletion exceptions. Cancel your store subscription separately.
Your legal rights
Nothing in these Terms excludes or restricts your mandatory consumer rights, privacy rights, or a liability that cannot lawfully be excluded or limited. This includes liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, and any other non-excludable liability, including for intentional misconduct or gross negligence where applicable.
Where applicable law requires digital content or services to match their description, be of satisfactory quality, be fit for a purpose made known to us, or be supplied with reasonable care and skill, those requirements and statutory remedies still apply. Consumers in Australia retain the guarantees and remedies under the Australian Consumer Law. A store policy or an “as is” statement does not replace these rights.
Responsibility for loss
Subject to the rights and exceptions above, we are responsible for loss or damage that is a reasonably foreseeable result of our breach of these Terms or failure to use reasonable care and skill. We do not exclude responsibility for all data loss or for every problem involving a provider we use. For personal consumer use, we do not accept liability for business losses such as lost business profits or opportunities. For business use only, we exclude indirect or consequential losses to the extent lawful. No exclusion applies where the law prohibits it.
External services
App stores, maps, linked websites and other services you open have their own terms and policies. We do not control their content or availability. This does not remove our responsibility for our own service or any liability for providers that applicable law places on us.
Changes to these Terms
We may update these Terms for the reasons described above. Updates apply prospectively; the date above identifies this version. We will give appropriate notice of material changes and seek acceptance where legally required. Continued use is not a waiver of existing rights or consent to unrelated data processing. If you do not accept a change, you can stop using the affected feature and exercise any cancellation/refund rights that apply.
Law, disputes and contact
The laws of England and Wales govern these Terms. If you are a consumer, this choice does not deprive you of mandatory protections under the laws of your country of habitual residence, and you can bring claims in any courts available to you under applicable consumer law. For business users, the courts of England and Wales have exclusive jurisdiction. Nothing requires compulsory arbitration or waives a right to complain to a regulator.
For support, complaints or questions about these Terms, email contact@merakisoftworks.com or write to our registered office. We will try to resolve a concern, but contacting us first is not a compulsory barrier to a legal remedy. If a provision cannot be enforced, the rest continues where lawful without defeating mandatory rights.